frequently asked questions

Both Lumi and OG are intended only for adult use. Children under 18 should not use OG or Lumi.

Nope! No need to wear eye protection while using RoseSkinCo handsets. While IPL does use bright flashes, every handset is fitted with a sensor and will never flash unless the flash window is pressed against your skin. That being said, we recommend looking away from the light as it flashes.

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, to be safe we do not recommend at-home IPL treatment while pregnant or breastfeeding.

We do not recommend performing IPL treatment over very dark freckles or moles, though light freckles are typically fine. If you have an area you wish to treat that has dark freckles or moles, we recommend coloring over them with a white pencil before treatment.

We do not recommend performing IPL treatment over tattoos as it could result in painful burns, but going around tattoos to treat an area is fine.

If you have recently tanned, we recommend waiting 2 weeks before using your RoseSkinCo IPL handset. If you’re planning on tanning after IPL treatment, we recommend waiting 48 hours.

Do not use the RoseSkinCo IPL handset at all if you experience any of the following: 

• A known skin disorder. 
• A skin disease such as allergic dermatitis, eczema, etc. 
• Photosensitive epilepsy or Photosensitivity. 
• Are menstruating, pregnant, or lactating.

In addition, do not treat any areas that are very dark (please refer to the skin tone chart on this page), broken, scabbed, cancerous, hemangioma, or artificial, aesthetic, prosthetic, or plastic areas.

Short answer? Yep!

IPL is a popular, well-researched option for safe and effective long-term hair removal. Lumi itself is FDA-cleared, FCC, CE, and RoHS certified for safe at-home use. Also, all UV rays are filtered to protect your skin.

Most customers notice a reduction of hair growth after just 3-4 uses, then complete results after 12 uses.

This can vary depending on the coarseness of your hair and the area you’re treating, but you’ll notice your hair gradually grow back slower and sparser with each treatment.

You can use your handset on just about any body part, including armpits, legs, face, and bikini area. The only places we do not recommend using Lumi are above the cheekbones and on the inner parts of the bikini area (labia, vagina, scrotum, anus, etc.)

OG and Lumi are our two best-selling at-home IPL handsets. They both offer long-term hair removal with the help of IPL technology. But Lumi offers faster results, a longer lifespan, and a more comfortable treatment experience. 

Here’s an overview of all the differences:

Lumi is powerful enough to provide long-term, permanent hair removal, but also safe enough for at-home use. 

Lumi has an energy output of 1.6 J/cm2 - 3.8 J/cm2 and wavelengths between 510NM-1100NM.

No recurring costs! Lumi is equipped with 900,000 flashes, which should last you well over 30 years if used as directed. No replacements or refills necessary.

OG is powerful enough to provide long-term, permanent hair removal, but also safe enough for at-home use.

OG has an energy output of 1.5J-4.9J/cm2 and wavelengths between 470NM-1100NM.

You can use your handset on just about any body part, including armpits, legs, face, and bikini area. The only places we do not recommend using OG are above the cheekbones and on the inner parts of the bikini area (labia, vagina, scrotum, anus, etc.)

No recurring costs! Your OG IPL is equipped with 300,000 flashes, which should last you well over 10 years if used as directed. No replacements or refills necessary.

Petal 2 is made of soft, naturally antibacterial silicone, which allows for a deep clean without irritating sensitive skin.

Yes, Petal 2 is waterproof. With a waterproof grade of IPX5, you can use it in the shower! (That being said, we do not recommend fully submerging Petal 2 in water.)

Nope! Petal 2 is a one-time purchase – no expensive replacement brush heads necessary.

Petal 2’s powerful lithium-ion battery allows for up to 200 days of use on a single charge.

With over 10,000 sonic pulsations per minute and circulating magnetic beads, Petal 2 penetrates deep into your pores so you can experience your deepest and most revitalizing clean ever, removing 99% of dirt, oil, makeup residue, and dead skin.

Petal 2 works with any type of cleanser, – but we’re partial to Blossom Dew!

Yes! Petal 2 is gentle enough for everyday use, even for sensitive skin. If your skin is especially sensitive, we recommend brushing in light, short strokes.

Yes, Petal 2 is great for treating acne-prone skin! Petal 2 cleans deep into pores, targeting underlying issues that cause acne to promote clearer, softer skin.

Your Petal is covered by a one-year warranty. If your device malfunctions or has any defects within one year of use, we’ll send you a replacement. Click here for more details.

Yes, Petal is safe and suitable for all skin types. It’s certified for safe use with FCC, CE, & RoHS certifications.

If you have a skin condition or any medical concerns, please consult a physician before using Petal 2.

Discontinue use if your Petal 2 appears damaged in any way. Contact us here if you believe your device is malfunctioning.

Do not use Petal 2 on your eyes. Exercise particular care when cleansing the under-eye regions and do not bring the device into contact with the eyelids or eyes themselves.

Petal 2 isn’t a makeup removal tool – we recommend removing all makeup before using it. Petal 2’s powerful pulsing function is designed to help your cleanser penetrate more deeply into your pores – using it with makeup on will push the makeup into your pores instead, which could cause breakouts.

1. Before exfoliating, make sure to ‘steam’ your skin for at least 5 minutes. (Taking a bath or shower totally works!)

2. Put on the glove, and dampen it, squeezing out any excess water.

3. Scrub your body in quick circular motions. Use long and firm strokes for best results.

4. When you’re done, rinse your body and glove with gentle soap and water.

5. After your shower/bath, apply a moisturizing lotion (like our Aloe Coconut Body Lotion) to your body to lock in the softness.

6. Repeat 1-2x/week. Replace with a new glove every 6 weeks.

Yes! The Glow Glove can be used by anyone who wants softer and smoother skin, but we created the exfoliating mitt specifically with IPL hair removal handset users in mind since scrubbing away dead skin cells first allows the light technology to easily target the hair follicle. For best results, exfoliate 24+ hours before IPL treatment.

Yes! The Glow Glove is suitable for all skin types. However, overuse can cause irritation – if your skin feels raw after scrubbing, decrease the pressure or use it less often.

We recommend using it 1-2x per week and replacing the glove every 6 weeks.

Nope! Just add water.

You can use the 4D Shaver dry or with your favorite soap/shaving cream. Simply press the power button to turn your 4D Shaver on, then shave as you normally would.

Yes, the 4D shaver is waterproof. Use it in the shower!

Nope! It’s fully rechargeable.

It lasts for up to a month on a single charge.

This electric shaver features five rotating shaving heads, for a faster shave and maximum coverage. Four rotating blades angle inward, and each head flexes and bends to glide effortlessly across your skin and around curves. It’s also cordless and rechargeable.

Yes! The 4D Shaver is gentle enough for all skin types, including sensitive skin.

Sharp blades are crucial to getting a clean shave. Depending on how often you shave, your 4D Shaver will last 6 months before needing a replacement. Order a 4D Shaver Replacement Head here.

You can subscribe to receive a new Glow Glove or Aloe Coco Body Lotion every 90 days.

On the product page, select the “Subscribe & Save” option, add to cart, and check out.

You’ll save some $$$! Subscribing to a product gets you an automatic discount of 10% or more, and you can cancel or change your delivery frequency anytime. Plus, subscribing makes it so your routine won’t get interrupted by running out of your favorite skincare! 

Shipping is always free on subscription orders! 🌹

You’re totally in control here – you can make changes to your subscription at any time in your account portal. Sign into your account here to view upcoming shipments, modify items, update your shipping/billing information, change your delivery frequency, and pause, skip or cancel your subscription. 

No way! You can cancel your subscription free of charge, for any reason. Just be sure to hit cancel before 10:00 AM EST the day before your next renewal date to avoid being charged for your upcoming order.

Sign into your account here.

We move fast around here – once your order has been placed and confirmed, we’re unable to cancel, modify or reroute it. Be sure to double-check your shipping & order details!

That said, if your order is headed to the wrong address, please reach out to our customer team at info@roseskinco.com. We’ll do whatever we can to make sure your order gets to you safely :)

No, they are not eligible for returns or exchanges. But if you experience an issue with your order, please reach out to us at info@roseskinco.com.

Nope. But all subscription orders are automatically discounted by 10% with free shipping  or more anyway, no promo code needed! :)

Yes! You’ll receive a reminder order about your upcoming subscription order a few days before your card will be charged. You’ll also receive an email once your order has been shipped.

🥥 Coconut oil keeps skin hydrated and supple all day long with natural moisturizing and anti-inflammatory properties.

🎍 Aloe vera naturally soothes dry, irritated, and damaged skin.

💧 Squalane mimics your skin’s own oils to replenish lost moisture & support a healthy skin barrier.

🌹 Rose extract reduces redness and provides anti-wrinkle care. 

🌰 Shea butter helps your skin absorb moisture and lock it in for longer.

Full Ingredient List:

Aqua(Water) Eau, Glycerin Glycérine, Cocos Nucifera (Coconut) Oil Huile De Cocos Nucifera (Noix De Coco),Olea Europaea (Olive) Fruit Oil Huile De Fruit D'olea Europaea (Olive),  Argania Spinosa Kernel Oil Huile De Noyau D'argania Spinosa, Butyrospermum Parkii (Shea Butter) Butyrospermum Parkii (Beurre De Karité), Squalane Squalane, Rosa Canina Flower Extract Extrait De Fleur De Rosa Canina, Centella Asiatica Extract Extrait De Centella Asiatica, Hamamelis Virginiana (Witch Hazel) Extract Extrait D'hamamelis Virginiana (Hamamélis De Virginie), Aloe Barbadensis Leaf Juice Jus De Feuilles D'aloe Barbadensis, Cocos Nucifera (Coconut) Fruit Extract Extrait De Fruit De Cocos Nucifera (Noix De Coco), Centella Asiatica Extract Extrait De Centella Asiatica, Betaine Bétaïne, Phenoxyethanol Phénoxyéthanol, Carbomer Carbomère, Aroma Arôme, Ethylhexylglycerin Éthylhexylglycérine, Odium Hyaluronate Hyaluronate De Sodium

As a body lotion:

After every shower, smooth a generous amount of the lotion onto your skin, rubbing it in until fully absorbed and giving special attention to dry or recently shaved areas. 

As an IPL aftercare cream:

Using an aloe-based cream or lotion in between IPL sessions can help your skin heal and minimize any feelings of discomfort. Immediately following at-home IPL treatment, apply the Aloe Coco Body Lotion to soothe the skin, help treated areas maintain their moisture, and protect the skin’s barrier in between hair removal sessions. 

As often as you’d like! We recommend using the Aloe Coco Body Lotion after every shower and IPL treatment, but feel free to use it whenever your skin could use a little extra moisture.

Yes! The Aloe Coco Body Lotion is formulated for all skin types, including dry and sensitive skin.

The new and improved Aloe Coco Body Lotion has a light yet creamy consistency.

Aloe Coco Body Lotion has a light, subtle coconut scent.

Shipping times vary depending on your location, but most orders arrive within 5-12 business days. If your item takes over 20 business days to arrive, please contact us at info@roseskinco.com and we will confirm the status for you.

We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.

We strive to dispatch all orders within 1-3 business days. All orders include tracking from dispatch to delivery.

We ship all orders in durable packaging to ensure items are not damaged during transit.

We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses. However, if you have a question about your order, contact us at info@roseskinco.com and we’ll assist as much as possible to trace missing parcels or investigate delayed packages.

We will send you a tracking number to your email once your package has been shipped. You can use that number to track your package here.

In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.

If you’re not satisfied with your RoseSkinCo purchase, email us at info@roseskinco.com and we’ll help you initiate the returns process and let you know where to send your items to. Learn more about our return policy here.

We offer easy, no-questions-asked returns on all RoseSkinCo beauty tools. Learn more about our return policy here.

All RoseSkinCo beauty tools are covered by a one-year warranty. If your device malfunctions or has any defects within one year of use, we’ll send you a replacement free of charge. Report a quality issue here.

We are not responsible for any bank charges such as open balances, overdraft fees, currency exchange differences, authorization fees, or service charges resulting from the timing of charges and/or debits/credits by your bank.

Depending on your region, you may be able to use Afterpay to pay for your order in installments.

• Afterpay is available in the USA, Australia, Canada, New Zealand, and the United Kingdom. 

Awesome! Click here to apply to our influencer program.

Sure! We’ll email you a 10% off code just for signing up for our email list :)

We’re here for you! Send us an email at info@roseskinco.com, or fill out our contact form here. We’ll get back to you within two business days!